FAQ

Orders

How long does order processing take?

Orders are processed within 1–3 business days after payment confirmation.

Can I cancel my order?

Orders may be canceled within 12 hours of purchase. Once processing begins, cancellation may no longer be possible.

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Shipping

How long does delivery take?

Delivery typically takes 5–8 business days after processing.

Do you offer free shipping?

Yes. All orders qualify for free shipping.

Will I receive tracking information?

Yes. Tracking details will be emailed once your order ships.

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Returns & Refunds

What is your return policy?

We offer free returns within 14 days of delivery for eligible items.

How long do refunds take?

Refunds generally appear within 5–10 business days after return approval.

Do you offer exchanges?

Currently, direct exchanges are not available.

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Payments

What payment methods do you accept?

Payments are securely processed through Shopify Payments and may include major credit and debit cards.

Is my payment information secure?

Yes. Shopify Payments uses encryption and security technologies designed to protect transaction information.

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Privacy

Do you use cookies?

Yes. Cookies help improve website functionality, analytics, and customer experience.

Do I consent to cookies by using the site?

Yes. Continued use of txcll.com constitutes consent to our use of cookies and data processing practices described in our Privacy Policy.